Customer Planner

The Customer Planner acts as the primary point of contact for customers and serves as a liaison between customers and internal teams. The role is responsible for processing customer demand and closely monitoring customer backlogs to ensure alignment with supply and delivery plans. The Customer Planner manages and follows up on mailbox errors, ensuring timely resolution of issues, and actively tracks chase list comments by requesting missing or incomplete information to secure continuous customer coverage. The position also involves managing changes, including the implementation of new parts and change-over parts, as well as maintaining the customer portal when applicable to ensure accurate and up-to-date information. In addition, the Customer Planner supports the implementation of the operational plan and contributes to measuring, monitoring, and reporting performance status. The role requires regular follow-up on customer coverage by requesting and validating inventory line counts to prevent supply disruptions. On a weekly basis, the Customer Planner reviews customer demand fluctuations and ensures that master data remains accurate and aligned with these changes.

You will become part of our international team and report directly to the Branch Manager of Changshu. Working together with your international colleagues and different customers will definitely make your job challenging and successful!

Requirements

• Minimum bachelor's degree or equal by experience
• Minimum 5 years of experience in planning/logistics in the automotive industry
• Analytical capacity, customer focus & good communication skills
• Team player & ability to work independently
• Thrives in fast-paced, deadline-oriented environments while maintaining flexibility and composure under pressure.
• Experience with SAP is a plus
• Good knowledge of English (written and verbal) is required

Offer

Would you like to work in an international company?

Are you ready to share your entrepreneurial ideas and grow together with us?

Then Facil is the company for you!