Key Account Manager

Position Summary:

As a Key Account Manager, you will join our dynamic international sales team, dedicated to delivering outstanding service to existing customers while driving new business opportunities.

In this role, you will:

• Manage customer relationships.
• Act as the primary contact for strategic accounts, scheduling regular check-ins and meetings to ensure strong partnerships.
• Act as the internal project lead, ensure that all customer requests related to quality and logistics topics are fully addressed and escalated appropriately when needed.
• Coordinate offers: analyse customer requests for quotations, collaborating closely with Purchasing and other internal departments to prepare and present tailored proposals.
• Provide solutions: Offer personalized recommendations, address customer concerns promptly, and ensure satisfaction at every step.
• Identify growth opportunities: Conduct in-depth business analysis to spot potential for expansion, align with customers’ future needs, and explore cross-selling and upselling possibilities.

Implementation and follow-up of new customer projects are another interesting part of this exciting job. While doing so you apply and safeguard the Facil values as part of a great international Facil team.

You will report directly to the Product Sales Manager Europe, based in our HQ in Genk.

Qualifications:

• Bachelor’s/master’s degree or equivalent by experience required
• 3 to 7 years of experience in sales, business development or purchasing in the automotive industry
• Technical interest is required, mechanical or material knowledge is a plus
• Excellent interpersonal skills; proven track record of building and maintaining relationships while maintaining appropriate levels of confidentiality
• Strong negotiation skills
• Proven history of personal initiative, efficiency, attention to detail, managing multiple projects simultaneously
• Good knowledge of English
• Knowledge of ERP software, preferably SAP, and/or other industry-specific or custom software a plus.
• Open to travel