Customer Planner

The Customer Planner acts as the primary point of contact for customers and serves as a liaison between customers and internal teams. The role is responsible for processing customer demand and closely monitoring customer backlogs to ensure alignment with supply and delivery plans. The Customer Planner ensures timely resolution of logistic issues. The position also involves managing changes, including the implementation of new parts and change-over parts.

The Customer Planner supports the implementation of the operational plan and contributes to measuring, monitoring, and reporting performance status. The role requires regular follow-up on customer coverage by requesting and validating inventory line counts to prevent supply disruptions.

You will join our new team in Malaysia and report directly to the Branch Manager. As the team is still being established, we expect you to bring a flexible and adaptable mindset. Working together with your international colleagues and different customers will make your job challenging and successful!

Requirements

• Minimum bachelor's degree or equal by experience
• Minimum five years of experience in planning or logistics, preferably in the automotive industry
• Analytical capacity
• Customer focus & good communication skills
• Team player & ability to work independently
• Thrives in fast-paced, deadline-oriented environments while maintaining flexibility and composure under pressure.
• Experience with SAP is a plus
• Good knowledge of English and Malay (written and verbal) is required

Offer

Would you like to work in an international company?
Are you ready to share your entrepreneurial ideas and grow together with us?

Then Facil is the company for you!